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Support

We appreciate an Oldham, Halo or Dula miners lamp lamp is a serious piece of kit, not a sell it and forget it pocket torch, so we're here to help if ever you need us.

Questions?

Got any pre-sales or support questions? Please contact us (local rate from landline or mobile) on 03333 44 02 80 or by email to support@CapLamps.co.uk.

Service & Repair

In the highly unlikely event of your CapLamps.co.uk miners lamp developing a problem please contact us (local rate from landline or mobile) on 03333 44 02 80 or by email to support@CapLamps.co.uk. We'll handle it from there and you can be sure we'll give you our best attention.

Warranty

All lamps and equipment are backed with a 1 year warranty.

If any problems arise with your CapLamps.co.uk product then contact us (local rate from landline or mobile) on 03333 44 02 80 or by email to support@CapLamps.co.uk.

The warranty becomes null and void if the product has been misused, abused or tampered with.

Battery care

It is vital that the Li-ion batteries in your CapLamps.co.uk mining lamp are treated correctly.

With correct treatment the Li-ion battery pack will do a minimum of 500 full charge/discharge cycles. Li-ion battery chemistry does not survive being left discharged 'flat' for long periods of time. If you are storing your lamp then remember to fully charge the battery first.

Our best advice is always to charge your lamp battery after each use.